Traditional on-call programs impact department culture and finances. Call-back premium pay rates increase department labor expenses, and the demands of the call schedule can contribute to poor staff satisfaction, high turnover, and difficulty recruiting. In many cases, alternative solutions are more advantageous than the traditional on-call model.
Read MoreWhile procedural departments are significant contributors to hospital revenue, ensuring staff are available to perform emergent cases 24/7/365 is a constant challenge. On-call programs are a common staffing solution for off-hours needs, but they can drive significant recruitment and retention challenges. Particularly in small departments, on-call and call-back requirements can be a key driver of the “fatigue factor” for staff.
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